Sub-processors
This page lists the sub-processors Pradas AI uses to deliver its services, as described in Part B of our End User License Agreement. This list reflects, and is kept consistent with, the Platform operator's published sub-processor list. Last updated: July 3, 2026.
| Sub-processor | Service Provided | Data Processed | Location |
|---|---|---|---|
| HighLevel, Inc. | Underlying CRM and automation platform; hosting; storage; telephony routing | All categories listed in B.3.5 | United States |
| Google Cloud Services and Amazon Web Services, Inc. (via the Platform) | Cloud infrastructure and data storage for the Platform | All categories listed in B.3.5 (at infrastructure layer) | United States |
| Twilio Inc. / LeadConnector LLC (via the Platform) | Telephony, SMS delivery, number provisioning, communication services | Phone numbers, call audio, SMS content, call metadata | United States |
| OpenAI, RetellAI, Synthflow, and BotPress (via the Platform) | AI text generation; voice AI; transcription; conversational AI | Transcripts, prompts, call audio, AI outputs | United States |
| ElevenLabs, Inc. (engaged directly by Pradas) | Voice synthesis; voice-clone processing (only if enabled by Customer) | Voice samples, synthesized audio | United States |
| Mailgun (via the Platform) | Outbound transactional and marketing email delivery | Email addresses, message content | United States |
| Stripe, Inc. | Payment processing for Customer billing | Billing contact info; payment method tokens (Pradas does not store full card numbers) | United States |
| HighLevel India (via the Platform) | Platform services and support | May access categories listed in B.3.5 in the course of support | India |
