Frequently Asked Questions

An AI receptionist answers your calls instantly, speaks naturally with customers, captures their information, books appointments, and routes them to the next step — whether that's a booking, an answer, or a sale. It works 24/7 with no breaks, no sick days, no missed calls. Pradas AI's receptionist is named Kai.

Most missed calls don't call back — they call the next business that picks up. Industry data shows 75–85% of missed-call leads are lost permanently. Pradas AI's missed-call text-back catches these instantly: when a call goes unanswered, Kai sends an automatic text to keep the conversation alive. Available on every plan.

Yes. Kai can pull up your calendar, find open slots, and book the appointment in real time during the call — including service type, customer info, and confirmation. Bookings sync to your calendar (Google, Outlook, or our built-in calendar) automatically. Available on every plan.

Yes. Conversation AI handles inbound text messages, replies in your business voice, captures lead info, and books appointments via SMS. Two-way text + email is included on every plan. AI text replies are unlimited on Pro tiers and pay-per-message on Starter/Growth.

Yes. We can port your existing number into the system or set you up with a new dedicated number. Either way, Kai answers when calls come in. For DIY plans, the wizard walks you through it; for Managed plans, we handle the porting and setup during onboarding.

Kai is built to know when it doesn't know. If a question is outside its scope, it politely captures the customer's name, callback number, and reason — then alerts your team via email/SMS so a human can follow up. No customer is left without a path forward.

Yes. Kai captures name, phone, email, service interest, urgency, and any custom fields you've configured — automatically logged to your CRM during the call. You see the full transcript, recording, and captured fields the moment the call ends.

Yes. Every call is recorded, transcribed, and logged in your CRM with captured customer info, outcome, and any actions taken (bookings, follow-ups, etc.). SMS and email conversations are visible in the same unified inbox.

Yes — 24/7. Kai answers every call regardless of time, day, weekend, or holiday. After-hours calls are captured the same as business-hour calls: recording, transcript, customer info, and any booking, all in your CRM the next morning.

For DIY plans, you can be up and running the same day with the guided wizard. For Managed plans, setup typically takes 5–10 business days depending on scope (workflows, integrations, customizations).

For DIY plans, basic comfort with web apps is enough — there's a guided wizard and onboarding documentation. For Managed plans, zero technical knowledge needed: we build and run it for you, you just get the leads and bookings.

Yes. Google review automation (included on Pro tiers) auto-requests reviews after every customer interaction. Reviews land in your CRM where you can monitor and reply directly. On Managed Pro, we handle review monitoring and replies for you.

DIY plans are self-serve — you set up and run the system yourself using our guided tools. Managed plans — we set it up and run it for you. DIY starts at $197/mo with no setup fee. Managed starts at $497/mo plus a one-time setup fee equal to the monthly price. Same product, different operating model.

AI Employee is an optional $127/mo add-on available on any tier (Starter, Growth, or Pro). It unlocks Ask AI — talk to your CRM in plain English or tell it what to do — plus unlimited Conversation AI (suggestive replies and autopilot for SMS, Facebook Messenger, Instagram DMs, and web chat) and unlimited Content AI (generated copy for emails, social posts, and marketing materials). Add it and let your AI run flat-out on conversations and content — no per-action bills, no second-guessing usage.

The CRM is your single source of truth for every lead and customer — contacts, conversations, bookings, deals. Funnels are landing pages and sales sequences that capture leads from your website, Facebook, Google ads, etc. Both are included on every plan.

Pradas AI is built on a complete CRM platform — it replaces or runs alongside your existing CRM. We can import contacts and pipeline data from most popular CRMs during onboarding. For specific integrations, contact us before signing up to confirm compatibility.

All standard plans are month-to-month. Cancel anytime — no contracts, no commitments. The only exception is the HIPAA add-on, which requires a 12-month agreement (or annual prepay with 10% off) due to compliance and audit requirements.

All AI features and telecom usage are billed pay-per-usage at standard rates on every tier — you keep using the system without interruption, and you only pay for what you actually use. This applies to AI tools (Conversation AI, Reviews AI, Content AI, Workflow AI Assistant, Voice AI, and others) as well as phone minutes and SMS messages — all pass-through platform and carrier costs, not Pradas AI charges. No hidden overage fees, no capacity charges, no surprise bills for unused features.

You can add CRM capacity blocks anytime — +5,000 contacts at $33/mo, +10,000 at $60/mo, +25,000 at $140/mo, +50,000 at $250/mo, or +100,000 at $475/mo. Blocks are stackable, month-to-month, and can be added or removed anytime. If you're hitting multiple plan limits at the same time (users + contacts + features), upgrading the base tier may make more sense than stacking blocks.

Yes. You control when Kai is active — full schedule control by hour, day, or specific calendar overrides. You can also pause and resume the AI from your dashboard at any time. Useful for vacations, special events, or hybrid human/AI handling.

No — we serve solo operators (DIY Starter at $197/mo) all the way up to multi-location enterprises (Managed Pro at $1,497/mo). Pricing scales with team size, contact volume, and feature needs. Most clients are small-to-mid-size service businesses: beauty studios, dental practices, med spas, legal practices, home services.

Yes. We offer a HIPAA-compliant tier as an add-on for med spas, dermatology offices, dental practices, mental health practices, and other businesses handling protected health information (PHI). Includes BAA-eligible voice/chat AI agents, signed Business Associate Agreement (BAA), and full PHI audit logging.

$597/mo as an add-on attached to any base plan. Available with a 12-month agreement, or annual prepay of $6,447.60 (10% discount, equivalent to $537.30/mo). HIPAA is the only product with a contract — required for compliance and audit purposes. We schedule a 15-minute compliance call before activation.

Yes — 14-day free trial on DIY Starter. The other plans don't include trials because Managed plans require setup work on our end, and Pro plans include unlimited AI features we provision per client. All standard plans are month-to-month, so you can cancel after the first month if it's not a fit.

Two paths: (1) For DIY Starter, click Start Free Trial on the Subscriptions page and you can be live the same day. (2) For Managed plans or to learn more first, click Book Demo at the top of the page to schedule a strategy call. Or call our AI receptionist live at (786) 574-9229 to experience Kai yourself.

A team member from Pradas.ai will follow up if you've requested one. When testing Kai on our demo line, just let Kai know you'd like a callback — or click Book Demo to schedule a strategy call with our team. We don't auto-call anyone who tests Kai.

Yes. Upgrade anytime — the change takes effect on your next billing cycle. Downgrades work the same way, with one exception: HIPAA's 12-month agreement can't be downgraded mid-term. Switching between DIY and Managed mid-plan is also possible — contact us to coordinate the transition.

Yes — but every business sending SMS in the US needs A2P 10DLC carrier registration first, or messages get blocked. DIY clients complete this through a guided Trust Center wizard inside their sub-account. Managed clients have it handled by us as part of setup. Without registration, even the missed-call text-back won't deliver, so we don't skip this step on any plan.