Pradas.ai Privacy Policy

Pradas.ai ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and communications.

Information We Collect

We may collect the following information:

Name, email address, and phone number
Business information submitted through forms
Appointment booking details
Communication data, including SMS, calls, voicemail, and email interactions
Payment and billing information (processed securely by providers)
Technical data such as IP address, browser type, and device information

How We Collect Information

We collect information through:

Website forms and funnel pages
Appointment scheduling tools
SMS messages, phone calls, voicemail, and email interactions
Advertising platforms such as Facebook and Instagram
Cookies and tracking technologies

How We Use Information

We use your information to:

Provide AI automation, AI receptionist, chatbot, and marketing services
Respond to inquiries and provide customer support
Schedule and manage appointments
Send service-related communications
Process payments
Improve system performance and user experience

SMS & Communications

By providing your phone number through our website, forms, or other communication channels, you consent to receive SMS messages from Pradas.ai.

These messages may include:

Appointment confirmations and reminders
Customer support updates
Service-related notifications
Marketing and promotional messages (only when you opt in)

Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP to any message.
For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Data Sharing Policy

Pradas.ai does not sell or rent personal information.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

Customer data is used strictly for providing services and internal operations. SMS opt-in data is fully protected and is not used for any external marketing.

Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

Analyze website traffic
Improve user experience
Support advertising campaigns

You may disable cookies through your browser settings.

Data Security Practices

We implement industry-standard security measures to protect your information, including secure systems, encryption, and restricted access.

While we take reasonable precautions, no system can guarantee absolute security.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Third-Party Services

We use GoHighLevel as our primary platform for CRM, communication, automation, and data management.

GoHighLevel stores contact information, communication history, forms, and workflow data, and enables SMS, email, phone calls, and appointment scheduling.

Your Rights & Choices

You have the right to:

Request access to your personal data
Request corrections or updates
Request deletion of your data
Withdraw consent for communications

To exercise these rights, contact us using the information below.

Opt-Out Instructions

SMS: Reply STOP at any time
SMS Help: Reply HELP
Email: Click the unsubscribe link in any email
You may also contact us directly

Children’s Information

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

Contact Information

Pradas.ai
5600 Collins Ave 14E
Miami Beach, FL 33140

Email: [email protected]
Phone: +1 305 504 9113
Website: https://www.pradas.ai